Privacy Policy

Who we are

This Privacy Policy applies to personal data processed by Rouw& through its websites www.kc-ToThePoint.com; and www.uitvaartverzorgingbijdehand.nl and the services it offers. By leaving your personal data and clicking the ‘Finalize’ button, you consent to the processing of your personal data in accordance with this Privacy Policy. We advise you to read the Privacy Policy carefully and keep a copy for your own records.

1. Responsible

Controller of personal data processing is: Rouw& C.F. Smeetslaan 147, 1901 GL Castricum, The Netherlands Tel : 0611031414 KvK number 64398900

2. What data does grief& process and for what purpose

2.1. We process the personal data you enter when ordering funeral services or information on the Website. This includes the following personal data: name, address details, telephone number, e-mail address and bank account number. 2.2. The personal data entered by you, and any other information you have entered on the Website, are used for the execution of the agreement and more specifically for the following purposes: (i) the name, address details, telephone number and e-mail address are used for providing the funeral service ordered by you, information requested by you and/or handling the information, questions and/or complaints obtained from you and for the execution of the service. (ii) Your name and bank account number will be used to settle payments.

2.3. We may anonymize and then further use personal data at an aggregated and anonymized level in the context of our services and Website for (i) research purposes and (ii) to be able to optimize the services and Website.

2.4. We process and store your personal data for a period of one year after the request for information or and/or one year after the termination of funeral services.

2.5. Upon expiration of the aforementioned retention periods, we will immediately destroy and/or anonymize the personal data, unless we are required by law to retain certain personal data longer. In the latter case, these specific personal data will be retained for the statutory retention period.

3. Security measures and processors

3.1. To protect your personal data we have taken appropriate technical and organizational measures. These protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage.

3.2. To process the personal data we use services of third parties, so-called processors. These processors process the personal data exclusively on our behalf. We have concluded a processor agreement with the processors which obliges the processor to comply with all obligations under the Personal Data Protection Act, the European General Data Protection Regulation and this privacy policy. A list of our processors can be requested at info@rouwenuitvaartspecialist.nl.

4. Right of inspection, deletion and complaint requests

4.1. Through our customer service (info@kc-ToThePoint.com) you can submit a request to us to view, receive, modify or delete your personal data. We will always process your requests without delay and, in any event, within one month of receiving the request, inform you of the action we have taken on the request. If we do not comply with your request, we will always provide further explanation.

4.2. If you wish to object to the (further) processing of your personal data, you may also contact our customer service (info@kc-ToThePoint.com). We will deal with the objection without delay, in any event within one month, and remove the personal data in question, unless we are obliged to retain the personal data in question by virtue of a legal obligation. If the latter is the case, we will inform you accordingly.

4.3. If you have complaints about the way we process your personal data or handle your requests, you can contact our customer service (info@kc-ToThePoint.com). If this does not lead to a solution, you can of course always exercise your right to file a complaint with the Personal Data Authority (www.autoriteitpersoonsgegevens.nl) or to appeal to the competent court.

4.4. Any other questions or comments about this Privacy Policy may also be directed to our customer service department (info@kc-ToThePoint.com).

5. Changes

This Privacy Policy is subject to change. Changes will be announced through the Websites. We encourage you to periodically review the Privacy Policy.

6. Links to other websites

On the Websites you will find a number of links to other sites. However, we cannot accept any responsibility for the handling of your data by these parties. Please read the privacy statement, if any, of the site you are visiting.